Mercedes-Benz – Repair Shop Customer Journey

The challenge to viusalise complicated processes in a clear and simple way is what excites us about work on user experiences.
Digitalisation changes the whole service and repair experiences in the near future. This also has a huge impact on the processes and communication at Mercedes-Benz internally.
In close collaboration with the managers of the divisions, we tailored a two minutes story of a car owner at the repair shop to explain the digital system.